Refund Policy

At The Crafting Lair, we take pride in delivering high-quality handmade products, party rentals, supplies, and craft workshops to our valued customers. Please take a moment to review our refund policy below:

Custom Orders

  • All sales on custom orders are FINAL.
  • Due to the personalized nature of these items, we are unable to offer refunds, returns, or exchanges on any custom-made products.
  • Please ensure all details provided for custom orders are correct before finalizing your purchase.

Non-Custom Orders
For non-custom, ready-made items:

  • Refunds may be requested within 14 days of receiving your item, provided the product is in its original condition and packaging.
  • Exchanges are available within 14 days of receiving your order, as long as the item is unused and in its original packaging.

Party Rentals

  • A 50% deposit is required to secure all party rentals. This deposit is non-refundable if canceled.
  • Cancellations must be made at least 3 days prior to the event date.
  • All rentals must be returned in the same condition as received. Fees may apply for any damaged or missing items.

Craft Workshops

  • Due to the materials and preparation involved, all workshop sales are FINAL.
  • In-person workshops are non-refundable but can be rescheduled to a future date with at least 72 hours' notice.
  • Online workshops are considered digital products and cannot be refunded.

Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos of the damage.
  • We will assess the situation and provide a resolution, which may include a replacement or refund.

How to Initiate a Refund or Exchange
To initiate a return, exchange, or report a damaged item:

Shipping Costs

  • Please note that shipping costs are non-refundable.
  • Customers are responsible for return shipping costs unless the item was damaged or defective.

Thank you for choosing The Crafting Lair! We appreciate your business and strive to ensure your satisfaction with every purchase.